25% off your first 3 months of the Signature Formula. Applied automatically at checkout.

25% off your first 3 months of the Signature Formula. Applied automatically at checkout.

Help

Answers about your formula, subscription, and shipping.

How jadewell works

What is jadewell?

How does the Pattern Quiz work?

What is the Signature Formula?

What's in my Chinese Herbal Medicine formula?

What is the Custom Formula?

Where do your herbs come from?

Are jadewell formulas evaluated by the FDA?

Your formula

What's the difference between Signature Formula and Custom Formula?

Who reviews my intake?

What happens after I complete the intake?

How do I take my formula?

How should I store my formula?

What happens if my intake is declined?

My health has changed. Can I update my intake?

Allergen information

Can I take this with medications, or while pregnant or nursing?

Subscription and account

When am I billed?

How do I pause or cancel my subscription?

Can I update my shipping address or payment method?

What is your refund policy?

Shipping

How long does shipping take?

Do you ship outside the US?

How do I track my order?

My package is lost or damaged

Payment and discounts

How does the 25% off first 3 months work?

What is the 30-day money-back guarantee?

Still have a question? Email care@jadewell.me

Take the Pattern Quiz