What is your refund policy?

If you're not satisfied with your first order, email care@jadewell.me within 30 days of delivery for a full refund. If you cancel after an order has already processed, email us within 30 days of that order and we'll refund it. Orders more than 30 days old can't be refunded, including processed orders. If your intake is declined during review, your refund is automatic and covers everything you paid.